FREQUENTLY ASKED QUESTIONS

Q. Does the credit union receive a referral fee from Home Benefits Plus?
A. No. A referral fee paid by Home Benefits Plus to the credit union would be a violation of the RESPA regulations.

Q. What do I do if I have a local Realtor who wants to be part of the Home Benefits Plus program?
A. We will often add a Realtor interested in the Home Benefits Plus program. Have the Realtor call our toll free number. Our consultants will explain the program and determine if the Realtor meets the requirements necessary to become involved in the Realtor part of the program.

Q. What does it cost the credit union to join the Home Benefits Plus program?
A. Nothing. The credit union participates in the program absolutely free.

Q. How much do I have to spend to market the Home Benefits Plus program?
A. Nothing. Home Benefits Plus furnishes printed marketing materials. You will also receive a CD of finished artwork that contains a brochure, poster and an envelope insert. The printer will add your logo and it is ready to be printed.

Q. How do I know the Real Estate agent won’t direct the mortgage to someone other than the credit union?
A. The Home Benefits Plus Realtors understand that the mortgage is set aside for the credit union. The Realtor also understands there will be no repeat business if this rule is violated. It has never happened. When the member calls the toll free number, one of the first questions is, “Have you talked to the mortgage department of your credit union?” You will have access to the member the same day the member is assigned an agent.

Q. Where do you get your Realtors?
A. Home Benefits Plus participates with a nationwide network of Real Estate professionals to serve credit union members all over North America. We work with over 750 brokerages nationwide crossing all brands and franchise affiliations. We have access to over 20,000 real estate agents nationwide.

Q. How is the Home Benefits Plus rebate funded?
A. The local Realtor pays a traditional referral fee for the business given to them. The member is paid the 25% rebate from this referral fee.

Q. How do you handle my members when they call Home Benefits Plus?
A. When the member calls, a consultant assesses their needs to get a clear understanding of their goals. The consultant calls the member back within 24 hours to give them the name and telephone number of their Realtor. The member is encouraged to stay in touch with the Home Benefits Plus consultant. The member is told that if they have any problems, questions, or concerns, to call the consultant for assistance. Our consultant acts as an advocate for the member to insure a smooth and successful transaction.